You ordered two English course books from ’Bookshelf’ Ltd. on the 21st of April. They have just arrived but insufficiently. Make a complaint about the following mistakes:

• Instead of the Student’s book they sent the Teacher’s Book
• They only sent one exercise book and there are two of them.
• Due to inadequate packaging one of the books was damaged.

You have decided to send the books back on the company’s expense. Request the correct books as well.